Frequently Asked Questions

Even if you are in a contract with the existing provider, we can help  reduce your costs. In most contracts there is usually a fixed monthly cost and a variable usage based cost. Your fixed costs are contracted, but your usage costs aren't. We can help reduce or eliminate usage costs. Also, most contracts have the facility to break them. Sometimes breaking the contract may make financial sense to do to reduce overall costs.

Best thing to do is to let one of our consultants to have a look at your bills and recommend the best course of action.

VadaXchange helps you  cut costs by integrating different types of phone lines in one place. In our experience, you can:

• Reduce your mobile call costs by up to 80%
• Reduce land-line call costs by up to 50%
• Let people call you straight from the website, saving your customers time and saving you 0800 call costs.

While an internet connection is required to start the Point of Sale, it will stay operational even after a complete disconnection.

Vadacom works with all networks and can provide very competitive rates and tailored packages to suit your needs. 

We just search for the best deals and recommend them, all part of our service to you.

Buddy's  mobile extension feature supports all mobile phones through DTMF tone control.

Buddy software is also available natively on  iPhone and Android based devices.

VoIP has been around for many years and the technology is now extremely robust. A modern VoIP system can deliver the same or even better call quality as traditional telephony.

There are many ways to implement VoIP systems, including using SIP Trunks. The telecommunication companies use a SIP Trunk to deliver both voice and data. The quality of calls and data connection delivered by SIP Trunk is at least equivalent to traditional calling combined with a business digital (ISDN) line .

If you are implementing SIP trunk, your telecommunications provider will provide the connection together with your trunk. 

If you are implementing an unmanaged VOIP phone line, we advise a separate connection for your phones. Most broadband connections are ok, however, unmanaged consumer grade ADSL is not ideal and may cause call quality issues.

Fax was designed for analog networks, and does not travel well over a VOIP network. The reason for this is that Fax communication uses the signal in a different way to regular voice communication. When VOIP technologies digitise and compress analog voice communication it is optimised for Voice and not for Fax. Subsequently, there are a number of things you need to take note of when you move to a VoIP Phone System.

There are a number of ways we can deal with Fax. We can implement a Fax Server, so there is no need to use old Fax machines.

If you would like to keep your old Fax machine, we recommend that you keep an analogue phone line for Fax. Alternatively, we can supply an analogue gateway to connect the old Fax machine.

At Vadacom, the person who originally sold you the phone system is usually your account manager. That person is the right one to talk to about purchasing new equipment or software. If you are unsure, please email your request to hello@vadacom.co.nz .