Frequently Asked Questions
Love your phone system
Our company is in a term contract with my existing provider. When should I investigate VadaXchange?
Even if you are in a contract with the existing provider, we can help reduce your costs. In most contracts there is usually a fixed monthly cost and a variable usage based cost. Your fixed costs are contracted, but your usage costs aren't. We can help reduce or eliminate usage costs. Also, most contracts have the facility to break them. Sometimes breaking the contract may make financial sense to do to reduce overall costs.
Best thing to do is to let one of our consultants to have a look at your bills and recommend the best course of action.
How will Vadacom help us save money?
- Reduce your mobile call costs by up to 80%
- Reduce land-line call costs by up to 50%
- Let people call you straight from the website, saving your customers time and saving you 0800 call costs.
While an internet connection is required to start the Point of Sale, it will stay operational even after a complete disconnection.
What kind of phone lines
does Vadacom offer
Vadacom works with all networks and can provide very competitive rates and tailored packages to suit your needs.
We just search for the best deals and recommend them, all part of our service to you.
What types of mobile phones are supported by Buddy mobile extensions?
How good is the call quality on VOIP calls?
VoIP has been around for many years and the technology is now extremely robust. A modern VoIP system can deliver the same or even better call quality as traditional telephony.
There are many ways to implement VoIP systems, including using SIP Trunks. The telecommunication companies use a SIP Trunk to deliver both voice and data. The quality of calls and data connection delivered by SIP Trunk is at least equivalent to traditional calling combined with a business digital (ISDN) line .
What kind of broadband connection will I need for VOIP?
If you are implementing an unmanaged VOIP phone line, we advise a separate connection for your phones. Most broadband connections are ok, however, unmanaged consumer grade ADSL is not ideal and may cause call quality issues.
How quickly can I get my new system up and running?
With hundreds of systems installed across New Zealand and some systems overseas, Vadacom developed one of the best deployment methodologies in the industry. Our methodology for delivering systems to our customers ensures:
- One of the fastest delivery and deployment processes available in the marketplace
- One of the easiest deployment projects to manage
- One of the least disruptive deployment procedures available.
In fact the slowest part in the whole project is arranging the network services.
If you already have network services in place, we can deliver the system within five working days, stock permitting. In an emergency, we can even turn around sooner.
How does FAX work in VOIP
Fax was designed for analog networks, and does not travel well over a VOIP network. The reason for this is that Fax communication uses the signal in a different way to regular voice communication. When VOIP technologies digitise and compress analog voice communication it is optimised for Voice and not for Fax. Subsequently, there are a number of things you need to take note of when you move to a VoIP Phone System.
I need to purchase additional equipment. Who do I talk to?
At Vadacom, the person who originally sold you the phone system is usually your account manager. That person is the right one to talk to about purchasing new equipment or software. If you are unsure, please email your request to firstname.lastname@example.org